Refund and Returns Policy
REFUND POLICY
Last Updated: 11th Dec, 24
At Pet Care Grooming Supplies, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a comprehensive refund policy to ensure a hassle-free experience. Please read the details below to understand our refund process and requirements.
Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
Timeframe: Refund requests must be initiated within 14 days of the delivery date.
Product Condition:
The item must be returned in its original condition, unused, and in its original packaging.
Any tampered, used, or damaged items not due to a manufacturing defect may not qualify for a refund.
Proof of Purchase: A valid receipt, order number, or proof of purchase is required for all refund requests.
Non-Refundable Items
Certain products are exempt from refunds, including:
Items marked as Final Sale or Non-Returnable at the time of purchase.
Gift cards or promotional codes.
Opened consumable items such as pet shampoos, conditioners, or wipes (unless proven defective).
How to Request a Refund
Contact Us: Initiate the refund process by contacting our customer service team at Orders@petcaregroomingsupplies.com or by calling (877)200-7540
Provide Details: Share the order number, product details, and reason for requesting a refund. Supporting evidence, such as photos of the product, may be required for defective items.
Return Authorization: Upon approval, you will receive a Return Merchandise Authorization return shipping instructions.
Return Shipping
Customers are responsible for return shipping costs unless the item was received defective, damaged, or incorrect.
For defective or incorrect items, Pet Care Grooming Supplies will provide a prepaid return shipping label.
We recommend using a trackable shipping method to ensure successful delivery of returned items.
Refund Processing
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 5-7 business days to your original payment method.
Refunds may take additional time to reflect in your account depending on your payment provider’s policies.
Damaged or Defective Items
If your product arrives damaged or defective, please contact us immediately at Orders@petcaregroomingsupplies.com with photos and details of the issue. We will resolve the matter promptly by offering:
A replacement at no additional cost.
A full refund, including return shipping costs.
Cancellations
Orders can be canceled for a full refund if the cancellation request is made before the item ships.
If the order has already shipped, customers must follow the return process outlined above.
Exchanges
We do not offer direct exchanges at this time. If you wish to exchange an item, please follow the return process for a refund and place a new order for the desired item.
Exceptions as per E-commerce Standards
Digital Products: Digital downloads or eBooks (if offered) are non-refundable unless proven to be defective or inaccessible.
Legal Compliance: Our refund policy aligns with the U.S. Federal Trade Commission’s (FTC) Consumer Refund Guidelines.
Contact Us
For questions or further assistance regarding our refund policy, please reach out to:
Email: Orders@petcaregroomingsupplies.com
Phone: (877)200-7540
Address: 39638 Wild Flower Dr, Murrieta, CA 92563
Mail: Pet Care Grooming Supplies, [Insert Address], USA
We value your trust and are committed to providing the best shopping experience. Thank you for choosing Pet Care Grooming Supplies!
Disputes and Chargebacks
If you believe a refund request was not handled appropriately or need further clarification, please contact our support team at support@petcaregroomingsupplies.com before initiating a chargeback through your payment provider. Resolving issues directly with us ensures a quicker and smoother process.
Please note: Filing an unwarranted chargeback may result in additional processing fees or restricted access to future purchases with Pet Care Grooming Supplies.
Refund Policy Updates
We reserve the right to modify this refund policy at any time to comply with changes in legal regulations or business practices. Updates to this policy will be reflected with a revised “Last Updated” date at the top of the document. In cases of significant changes, customers may be notified via email or a notice on our website.
References and Additional Information
This refund policy complies with applicable U.S. laws, including:
Federal Trade Commission (FTC) Consumer Refund Guidelines
U.S. E-commerce Regulations Overview
For more insights on consumer rights and best practices for e-commerce businesses, visit:
Better Business Bureau (BBB) Online Shopping Standards
National Consumer Law Center (NCLC) Consumer Rights Guide
Thank You for Shopping with Us!
Your satisfaction is our priority, and we strive to ensure your experience with Pet Care Grooming Supplies exceeds expectations. Should you have any feedback, concerns, or suggestions, do not hesitate to reach out to us. We are here to help!
