Shipping Policy

Last Updated: 11th Dec, 24

At Pet Care Grooming Supplies, we are committed to providing reliable and efficient shipping for all orders placed through our website. This Shipping Policy outlines the terms and conditions that govern our shipping services for domestic and international orders. By placing an order, you agree to this policy.

  1. Domestic Shipping (Within the USA)

1.1 Shipping Methods and Carriers

We partner with reputable carriers such as USPS, FedEx, UPS, and DHL to ensure timely delivery.

Shipping options include Standard Shipping, Expedited Shipping, and Overnight Shipping.

1.2 Processing Time

Orders are typically processed within 1-3 business days, excluding weekends and federal holidays.

You will receive a confirmation email with tracking information once your order is shipped.

Shipping Time is 1-4 business days depending on location

Standard Shipping: 5–7 business days.

Expedited Shipping: 2–3 business days.

Overnight Shipping: 1 business day.

Note: Delivery times may vary based on location, carrier delays, or external factors beyond our control.

1.4 Shipping Costs

Shipping costs are calculated at checkout based on the weight, dimensions, and destination of the order.

Free Standard Shipping is available for orders over $99.95 (before taxes and discounts).

  1. Tracking and Delivery

2.1 Tracking Information

Once your order is shipped, you will receive an email with a tracking number.

Use the tracking number to monitor your shipment’s progress via the carrier’s website.

2.2 Missed or Failed Deliveries

If a delivery attempt fails due to incorrect address details or recipient unavailability, the carrier may attempt redelivery or return the package to us. Additional fees may apply for redelivery.

2.3 Lost or Stolen Packages

Pet Care Grooming Supplies is not responsible for lost or stolen packages marked as “Delivered” by the carrier.

We recommend providing a secure delivery location or opting for signature confirmation at checkout.

  1. Address Accuracy

Ensure that the shipping address provided is complete and accurate.

Pet Care Grooming Supplies is not liable for delays or delivery issues caused by incorrect or incomplete addresses.

  1. Shipping Restrictions

We do not ship to P.O. Boxes, APO/FPO addresses, or restricted regions.

Certain products may be unavailable for shipping to specific countries due to local regulations.

  1. Order Modifications and Cancellations

Changes to the shipping address or cancellations must be requested within 24 hours of placing the order.

Once the order has been processed or shipped, modifications or cancellations cannot be accommodated.

  1. Damaged or Defective Items

If your package arrives damaged, please notify us within 48 hours of delivery.

Include photos of the damaged package and products when contacting our customer support team at support@petcaregroomingsupplies.com.

Replacement items or refunds will be processed after verification.

  1. Shipping Policy Updates

We may update this Shipping Policy to comply with new regulations or improve our services. Updates will be reflected with a revised “Last Updated” date. Continued use of our services constitutes acceptance of the updated policy.

  1. Governing Laws

This Shipping Policy is governed by the laws of the United States, including:

U.S. Department of Transportation (DOT) Shipping Regulations

Federal Trade Commission (FTC) E-commerce Guidelines

International Commercial Terms (Incoterms) for international shipments

For additional information about shipping standards and consumer rights, please visit:

Federal Trade Commission (FTC)

U.S. Customs and Border Protection (CBP)

Universal Postal Union (UPU)

https://petcaregroomingsupplies.com/policies/contact-information

Got a Furry Friend Question? We’re Here to Help!

Need to stock up on the latest and greatest grooming tools for your furry friend? We’ve got you covered! Reach out to our awesome team in any way that feels pawsome for you!

Email: Orders@petcaregroomingsupplies.com (We check our inbox like crazy pet people!)

Call Us: (877) 200-7540 (We’re all about making your life easier, so no hold music here!)

Swing By: 39638 Wild Flower Drive, Murrieta CA 92563 (Just don’t bring your pup inside – safety first!)

Hablamos Español! We love all fur-babies, regardless of the language their humans speak.

Heads Up!

Once you place your order, a super friendly sales rep will shoot you an email to let you know when your goodies are ready for pick-up.

Pick-up is available weekdays (Monday-Friday) from 8 AM to 4:30 PM (excluding major holidays – gotta give our team some tail-wags too!).

Weekends are for cuddles with your pup, so pick-up is unavailable then.

Feel free to email or call us if you have any questions – we’re always happy to help!