Frequently Asked Questions

A valid credit card, debit card, or bank information is required to reserve your appointment.

Yes. A non-refundable $50 booking fee is required to schedule any appointment—no exceptions. This fee is applied to your final total. Any changes or cancellations must be made at least 48 hours in advance to avoid losing your deposit.

Appointments are highly recommended. You can request one through our website or by calling us directly.

Yes, you may prepay in person using cash or another approved method. Contact us to arrange.

We require 48 hours’ notice for cancellations. Late cancellations and no-shows will forfeit the booking fee.
Appointments with multiple services, group bookings, or spa parties require at least 48-hour notice to cancel or reschedule.

No-shows and same-day cancellations will result in loss of your booking fee and require full prepayment for future bookings.

Late arrivals may shorten your service time to stay on schedule. Full service charges still apply.

Gift Card Policy:

• Must be presented at time of booking
• Must be used within one year of purchase
• Not redeemable for cash, credit, or transferable to another person
• Tranquil Touch Spa is not responsible for lost or stolen gift cards
• Gift cards are not valid after expiration

Yes! We offer complimentary tea, water or wine, and a snack with every service.

Wear comfortable clothing. For massages, you’ll be professionally draped at all times. For sports or stretch sessions, athletic shorts may be appropriate.

Undress to your comfort level. You will be properly draped during the entire service.

Yes, but please inform us of any health conditions, injuries, or if you’re pregnant. For high-risk pregnancies, a physician’s note is required.

Yes! We use gentle, skin-safe products and customize services to fit your skin type and concerns. Discuss any conditions with your therapist beforehand.

Absolutely! We offer couples treatments that can be customized to your preferences.

Yes, we provide limited services for teens accompanied by parent or guardian. You must be 16+ years of age to enter spa.

Yes! We offer tailored packages for groups and parties. Contact us directly to book.

To ensure a calm environment, children, babies, and guests are not permitted unless receiving a service. Only the client receiving the treatment is allowed in the room.

• Please silence phones
• Speak quietly
• No outside food or beverages
• No photography or videography during services without all parties consent
• Inappropriate behavior may result in refusal or termination of service
• No refunds on products or services
• Prices subject to change without notice
• Tranquil Touch Spa is not responsible for lost or stolen items

Yes! We offer tailored packages for groups and parties. Contact us directly to book.

Yes!

• Free street parking is available
• A pay-to-park lot is located next door

Send the following info before 9:00 AM on the day of your appointment:

• Full name
• Email and phone number
• Vehicle year, make, model
• License plate number

Please note: Parking is at your own risk. Tranquil Touch Spa and Generation Atlanta are not responsible for any damages, theft, or incidents involving vehicles.

Arrive 15 minutes early to check in, fill out paperwork, unwind, and prepare for your treatment.

• Monday & Tuesday: Closed
• Wednesday – Sunday: 10:00 AM – 6:00 PM

No. Gratuity is not automatically added and is left to your discretion.