Company Policies
18 & Under Fare Free
All passengers 18 years of age and younger ride free of charge regardless of type of service provided.
18 & Under Fare-Free Policy
Veterans Ride Fare Free
All Veterans ride free of charge regardless of type of service provided.
Veterans Fare-Free Policy
Comment/Complaint Process and Form
Pacific Transit System shall seeks to continuously improve its service by encouraging comments/complaints from our riders, employees and members of the community at large.
Comment/Complaint Procedure
Comment/Complaint Form
Lost and Found
Items left on buses or in shelters will be turned into the Lost and Found Box. With the exception of perishable items, items will be retained for three (3) months. After three (3) months items will be discarded in an appropriatemanner.Download our Lost & Found Policy by clicking here
Standards of Conduct through Exclusion Policy
Prohibited rider conduct on the bus is explained. Such behavior as outlined in the policy may lead to suspension from bus service. Revised November 17, 2022 Download our Exclusion Policy by clicking here Download our Exclusion Policy by clicking here
Title VI
Complaint. Pacific Transit ensures that no person shall be discriminated on the grounds of race, color, or national origin as stated in the Title VI of the Civil Rights Act of 1964. Any person who feels they have been discriminated against may file a complaint.
Public Record Requests
For a public record request, complete the Public Record Request Form and either return by fax to 360-942-3193, or by mail to Pacific Transit System, Public Records Officer, PO Box 489, Raymond, WA 98577 Public Records Request Policy Fees for requested documents are based on the following adopted: Fee Charges Public Request.
ADA Coordinator
- PO Box 489 Raymond WA 98577
- 360-875-9418 / 360-642-9418
- ADA@pacifictransit.org
